How Can We Help?
When adding new users to your GrokSpark Messaging Hub, consider what capabilities you want them to have (or not have) so you can select the appropriate role. For example, if you want the user to be able to provide comments on messages as part of a review process, they should be a Reviewer role (or higher).
Note that some Roles require a license while others do not. Please contact support with any questions.
|Viewers||View published||View all, create from template||On docs||None|
|Contributors||View all||View all, create and edit all||On docs and messages||Create and modify doc templates, doc folders, export settings|
|Authors||View all, create and edit owned||View all, create and edit all||On docs and messages||Create and modify doc templates, doc folders, export settings|
|Editors||View all, create and edit all||View all, create and edit all||On docs and messages||Create and modify message types, doc templates, doc folders, export settings|
|Admins||View all, create and edit all||View all, create and edit all||On docs and messages||Create and modify message types, doc templates, doc folders, export settings, Add, delete and modify users|
How to Add, Delete, Modify Users:
To add a user, navigate to Administration > Users and you will see the User Invites tab on the User Management page.
Enter the email addresses of each person you want to invite to the GrokSpark Messaging Hub and select the role you want them to have from the drop down list next to each email address field.
When you are done adding users, click the Send Invite(s) button to have the system send them an invitation to join your hub.
On the right side of the page you will see the past invites you have sent by the system. Here you can revoke any pending invitations that have not been accepted.
Alternatively, you can manually add a user by clicking on the User Accounts tab in the same User Management page. Here you can click the Manually Add User button and fill out the form for each user you want to add to the hub.
Note you will need to create and send the initial credentials to each user (they can change their password from their profile page.)
To modify or delete an existing user, just click on the appropriate action next to the users name on the User Accounts tab.
When you choose to edit a user, you can change their role or password directly in the system.